Refund Policy

Our commitment

We want every customer to be satisfied with their order. Because ProvisionalBooking delivers a digital product instantly after payment, our refund policy is necessarily different from physical goods — but we aim to be fair and transparent about when refunds are available.

When you are entitled to a full refund

• You were charged but did not receive your PDF itinerary by email within 30 minutes of payment.
• You received a document containing a significant error that was caused by a technical fault on our side (not an error in the passenger details you provided).
• You were charged more than once for the same order due to a payment processing error.

When refunds are not available

• Your PDF was successfully delivered but you changed your mind after receiving it.
• Errors in the document resulted from incorrect passenger information, dates, or routes that you entered at checkout.
• Your visa application was refused — itinerary delivery does not guarantee visa approval.
• You purchased the wrong trip type (one-way vs. round-trip vs. multi-city) — please review your order carefully before payment.

How to request a refund

Email us at support@provisionalbooking.com with your booking reference number and a brief description of the issue. Please contact us within 48 hours of your order. We will review your request and respond within one business day. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

Partial refunds

In cases where a partial error exists in a multi-passenger order — for example, one passenger's name is correct and another's is not due to a system fault — we may offer a partial refund or a corrected replacement document at our discretion.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Most issues can be resolved quickly and directly. Chargebacks initiated without prior contact may result in your account being flagged and future orders being declined.

Questions

If you have any questions about this policy, please email us at support@provisionalbooking.com. We are happy to help.